Refund and Cancellation Policy for Parents
- 100% Money-Back Guarantee to Users: We want our parents to be satisfied with the tutoring classes provided by our tutoring partners. If parents decide to opt-out, we offer a hassle-free refund policy. We believe in a 10-day, 100% money-back guarantee for all Guru Coins packages, subject to conditions. The refund will be provided only if no tuition request has been accepted by any tutoring partner during this period.
- Refund After 10 Days: For parents who have purchased Guru Coins worth more than ₹20,000, cancellation can still be requested by filling out a complaint form within 45 days of subscription. Upon cancellation, Linksmind will refund the amount paid, minus:
o The cost of all classes conducted,
o ₹5000 + GST as the tuition cancellation charge,
o Mentor mapping charges of ₹1180/- (including GST), which are non-refundable and non-adjustable.
- No Refund After 10 Days for Purchases Below ₹20,000: for purchases below ₹20,000, any refund will not be provided after the 10-day period, regardless of whether classes were conducted.
- Refund Processing Time: All refunds will be processed and provided within a time frame of 30 working days.
Note: This refund & cancellation policy is applicable to all packages that have been subscribed through the payment gateway on the website.